As a customer of Vervo, you entrust Vervo SIA (henceforth – Vervo or us) your personal data or personal data of your employees and entitle us to process them in compliance with our Privacy Policy (henceforth – Policy).

In this Policy you will find all information regarding the types of personal data we collect and process and aims of their processing, time of storage and other information about processing of your personal data. Please, read this Policy carefully, and should you have any additional questions, do not hesitate to contact us via contact info provided in this Policy.

Please, be noted that the Policy may be amended, supplemented, updated subject to a notice sent by Vervo to the contact info provided by you.

Personal data – any information that can be used to identify a person, as well as any information about already identified person.

  1. What personal data do we process and why?

Logistics and transport services by Vervo

We rely that our customers, legal persons, and employees of these customers comply with the provisions governing personal data processing, including an obligation to inform employees about data transfer to the cooperation partners, when submitting personal data to us.

If you wish to receive a price offer and entrust us your contact information by filling out any of our contact forms on our website or calling our specialist by phone or writing in chat (name, company, e-mail address, phone number, information related to cargo etc.), we will use these data, based on your consent, to contact you and offer a price, as well as to update information related to cargo, if necessary.

Term of data processing — entire period for which you receive services and for a longer period, if it is necessary for protection of our interests and rights in relation to claims, objections brought against us.

Commercial notices

If you agree to receive Vervo news, we will process your personal data (name, surname, e-mail address, phone number, address), providing such information through channels that you select — e-mail, SMS or post.

Legal basis of data processing — consent.

Term of data processing — entire period of validity of your consent. We can store information about data processing and evidence of your consent for a longer period

Statistics, research of market and our customer behaviour

  1. From what sources do we collect your personal data?

We obtain your personal data only from you. You provide data directly to us.

  1. In what cases and to what data recipients do we disclose your personal data?

In order to provide a service, we will transfer your data to transport service providers, insurance service providers as well as other service providers, and also agents of the mentioned service providers, such as insurance brokers.

We can transfer your data for processing to other data recipients helping us to provide you the services. These persons can be software maintenance entities, database administrators, data centre management and cloud computing service providers, direct marketing service providers, market research or business analytics service providers. Anyway, we submit to data processors only amount of data that is necessary for performance of certain task or provision of certain service. Data processors that we have invited may process your personal data only according to our instructions and they cannot use them for other purposes or transfer to other persons without our consent. Besides, they are obliged to ensure protection of your data in compliance with the applicable laws and regulations and the written consent concluded with us, which, among other things, intend irreversible deletion of your data after fulfilment of our assignment or finalisation of our cooperation.

Data may be transferred also to competent authorities or law enforcement bodies, such as police or control institutions, but only as a reply to the claims and only where necessary according to the applicable laws and regulations and in cases and according to procedure laid down in the laws and regulations.

  1. In what territories and jurisdictions do we process your personal data?

We process your personal data only in territory of the European Union and European Economic Area. Data outside territory of the European Union and European Economic Area can be transferred only in compliance with the provisions of laws and regulations governing data protection.

  1. How safe is your data?

We respect your privacy therefore safety of your personal data is our priority. We use appropriate organisational and technical measures to ensure constant safety of your personal data and compliance of data processing with the requirements of laws and regulations and our internal code, including Vervo undertakes to ensure confidentiality of personal data of customers.

We abide by requirements of laws and regulations governing personal data protection in order to collect only information that is necessary for achieving the goals stated in this Policy.

  1. What rights are conferred to you by data protection legislation and how can you exercise them?

Laws and regulations of data protection grant you rights that you can freely use when addressing us. We undertake to ensure you a possibility to exercise your rights.

Right to obtain information about whether and which data we process

You are entitled to receive our confirmation about whether we process your personal data, and also to get acquainted with your personal data that we process, information about goals of data processing, category of data processed, category of data recipients, data processing period, sources of data. We provide you the major part of this information in this Policy and we believe that it will be useful for you.

Right to request correction of personal data

If the data specified by you have changed or you notice that your information that we process is inaccurate or incorrect, you are entitled to request changing, updating or correcting this information.

Right to withdraw a consent

In cases where we process your data on the basis of your consent, you are entitled to withdraw your consent at any time, and consent-based data processing will be discontinued. You can withdraw your consent to receive commercial notifications at any time. Withdrawal of these consents will not affect your possibilities to receive Vervo services.

If your consent loses force or is withdrawn or annulled, we delete data processed on the basis of your consent, unless they are processed on another basis to achieve other goals contemplated in this Policy.

Anyway, we can store your consent and evidence of it for a longer period if that is necessary to protect our rights in relation to claims, objections brought against us.

Right to file a complaint

If you believe that we process your data in breach of the provisions of legislation of personal data protection, please address us directly. We believe that we will manage to dispel your doubts, satisfy claims and eliminate our mistakes, if any.

If you are still not satisfied with the solutions that we offer or, in your opinion, we do not take the necessary steps, you are entitled to file a complaint in the supervising authority, which is Data State Inspectorate in Latvia (www.dvi.gov.lv).

Right to request deletion of data (right to be forgotten)

Under corresponding circumstances stated in the laws and regulations governing the personal data processing, for example, if personal data are processed illegally, the legal basis of data processing is no longer valid, you are entitled to request us to delete your personal data.

If the processed personal data can be used for other goals stated in this Policy, for example, to ensure evidence in case of a complaint, we can store relevant data to ensure achieving of other goals. 

Right to request restriction of data processing

Under certain circumstances described in the laws and regulations governing data processing, if personal data are used illegally, you contest data accuracy, you submit complaints about data processing on the basis of our legitimate interests, you are entitled to restrict processing of your data. However, we point out that due to restriction of data processing and during such period of restrictions we may be unable to provide you services rendered by Vervo.

Right to data portability

You are entitled to request portability of data that you have provided to us electronically. When receiving your request about data portability, we will ensure implementation of your rights by issuing data in commonly used and machine-readable format, or will send electronically the data that you have requested to the addressee specified by you, taking into account the information provided in your request.

  1. How can you contact us?

Personal Data Controller is SIA Vervo, registration number 40103185869, address Tīraines iela 1, Riga, Latvia.

You can contact us regarding all issues pertaining to data processing:

Write us to e-mail info@vervo.lv,

Call to our info line: +371 67674570 

  1. Cookies

We use cookies that are small information files sent to your computer or other device, for example, cell phone, when you visit our website, and they are stored in your user's browser in order to save data that will allow identifying you as Vervo customer as soon as you, in particularly when repeatedly, visit our website. Information obtained from cookies allow ensuring more comfortable browsing of our website, providing you attractive offers and learning more about user behaviour in our website, analysing trends and improving both website and services provided to you and services provided by Vervo.

Our website also uses third party cookies. They are used to create every user's browsing history in order to show you the most suitable advertisement and give the best experience in our website. If your browser allows saving third party cookies, partner that we have chosen will be able to save its cookies in your browser.

Find out more information about cookies, how to use and cancel them in Cookie Policy.